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Welcome to QSI.

Meet the Quality Service Consultants

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Top Notch Training

The QSI way

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Our Services

Training and Development

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Welcome to Quality Service Institute

"Do You Need A Customer Service Consultancy To Improve Customer Service And Sharpen Customer-Focus?"

Quality Service Institute

QSI is a certified customer service-training consultancy. QSI employs techniques developed by its parent organization Service Quality Institute that was established in Minneapolis in 1972. QSI has been a certified practitioner in Ghana for the last five years. We are duly registered in Ghana as a training institute.

Quality Service Institute Ltd. is a consulting firm committed to improving its client's organizational performance through a focused customer service strategy. Quality Service Institute was formed in order to fill a gap in the service industry. We are an ambitious and highly focused company with the goal of bringing Ghana to the forefront of Customer Service globally. In our effort to provide only the best customer service culture programmes we affiliated ourselves with Service Quality Institute (SQI), whom we represent in Ghana.


Speed means dramatically reducing the amount
of time it takes to complete a project or task. Speed means doing it FAST, doing it NOW, and doing it RIGHT. To create maximum impact, we suggest top management go through the program first so they support and nurture the Speed skills. Your organization can increase its productivity drastically by measuring Speed.

  • 16th – 17th August, 2016
  • Christ The King Office Complex, opposite Flag Staff House, Accra
  • 9am - 5pm
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