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About us.

We are a small company doing big things.
About Quality Service Institute Ltd

Quality Service Institute (QSI) represents Service Quality Institute (SQI) in Ghana since 2009. Service Quality Institute (the Global Leader in Customer Service for over last 40 years) is based in Minneapolis, USA. SQI is an international business present in over 40 countries, helping hundreds of companies to improve profits through many products translated in various languages. Its President, John Tschohl, is internationally acclaimed the "Guru of Customer Service". His books on the subject are among the best in the world.

SQI has continuously developed and refined a complete set of strategic tools allowing companies to improve the morale of their employees and turn the companies into more efficient and productive customer-driven organizations. Use of video-based programmes, strategic seminars and advanced customer service skills and training systems produce immediate and measurable results.

The programmes are interactive and address all levels of the organization: top management, middle management and first line employees. Although SQI has developed a complete and integrated programme structure, with the goal to create a customer service culture throughout the entire organization, implementation of the programmes is still flexible. Each programme can be implemented separately and none of the products depends on previous implementation of other programs.

Our Mission

To be pioneers in extending the proverbial Ghanaian hospitality and friendliness to our workplaces and make all customers, with no exceptions, feel welcome wherever they interact their business in Ghana.

Our Vision

To work towards placing Ghana on the world map as the Number One Superior Customer Service provider in Africa.

Our Promise to You

To provide you leading-edge customer service technology. Our training programmes change attitudes and behaviours, teach customer service skills and improve employee morale and teamwork. It builds spirit, self-worth, gets staff's heart pumping faster and helps them feel good about themselves. You will see an immediate improvement in behaviour and attitudes. Your employees will care more about their customers and about their jobs. Our technology will help you build your brand around customer care to provide a higher level of customer experience than your competitors, and get customers to return repeatedly and with friends and family.

Our programmes for your managers guarantee to: help establish team purpose and direction, coach team members to improve performance, empower team members to realise team and individual potential, and build teamwork to pool resources and synergize. Other gains for your organisation are clear standard for quality and customer service, strong commitment to meeting customer needs, proven skills to problem-solve and timely action on customer service issues.