For additional information call : (+233)(0) 203150079

Our Team.

Dedicated to Excellence.

Ruth Brako
FOUNDING PARTNER

Ruth Brako is the Founding Partner of Quality Service Institute. She has worked in both Europe and Ghana in various companies and has several years of experience in customer service. The last company she worked with was Al-Anisa, the GSA for Afriqiyah Airways, in the capacity of General Manager. Her duties there as in many other companies included handling customers on a daily basis and turning them (often) from irate customers into friends who still communicate with her.

Raul de Diego Brako
MANAGING DIRECTOR

Raul de Diego Brako is the Managing Director of Quality Service Institute. He has also worked in Europe and Ghana both as a Senior Sales Assistant and Customer Service Manager. He is passionate about quality customer service and brings to bear many years’ experience of working directly with customers.

Both Ruth and Raul have been through rigorous training at SQI in Minneapolis, Minnesota, USA, to qualify them to represent SQI in Ghana. Both are certified by SQI to Train-The-Trainer as well as facilitate the training of employees.

Laurita de Diego Brako
DIRECTOR OF STRATEGIC BUSINESS AND TRAINING DEVELOPMENT

Laurita is a certified customer service trainer, she has experience working with leading companies and organizations in Ghana. Laurita has a Masters degree in Counselling Psychology with a concentration in group psychotherapy, from Adler University in Chicago, and runs a private practice in addition to her work with QSI. Laurita works on training development utiliziing her background in psychology and has worked to expand QSI's services to Lagos, Nigeria by establishing our current partnership with Imperial Education Services.

Our Partnership

Quality Service Institute (QSI) represents Service Quality Institute (SQI) in Ghana. Service Quality Institute (the Global Leader in Customer Service for over last 40 years) is based in Minneapolis, USA. SQI is an international business present in over 40 countries, helping hundreds of companies to improve profits through many products translated in 12 languages. Its President, John Tschohl, is internationally acclaimed the "Guru of Customer Service". His books on the subject are among the best in the world.